FAQ's

1. What is the return policy for Axion products?
We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a 30-day return policy. Simply contact our customer service team, and we’ll guide you through the return process. Please ensure that the items are in their original condition.

2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery directly through the courier’s website.

3. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. Please check our shipping policy for more details.

4. How long will it take to receive my order?
Orders are typically processed and shipped within 1–3 business days. Delivery times vary depending on the shipping method chosen and your location, but most orders are delivered within 5–10 business days.

5. Can I change my order after it has been placed?
We strive to process orders as quickly as possible, so changes may not be possible once an order is confirmed. However, if you contact us immediately after placing the order, we will do our best to accommodate any changes.

6. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased directly from our website and can be used toward any purchase at Axion.

7. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods for your convenience. Your payment details are protected using SSL encryption for a safe shopping experience.

8. Are your products covered by a warranty?
Yes, all of our products come with a manufacturer's warranty. The duration of the warranty may vary depending on the product. Please check the product page for specific warranty information.

9. How can I contact customer service?
Our customer service team is here to help! You can reach us by email at axionease@gmail.com, or by visiting our contact page for additional ways to get in touch. We aim to respond to all inquiries within 24 hours.

10. Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we can cancel it for you. Once an order has been shipped, cancellations are not possible.